At McCabe’s Printing Group, we want to make every experience easy and enjoyable. We’re a small shop doing big things, and we’re glad to have you along for the ride!
To give every customer our fullest degree of attention, we maintain several shop policies. Working with us implies accepting the following information. Trust us, it’s a quick read!
Please select any of the following subjects to learn more about the policies and please contact us with any additional questions.
(Last Updated: March 18, 2021)
Every project, regardless of its size, is treated with an equal level of respect. Your customer service rep is available to answer any questions related to our shop, your project, or general printing information. You can view our commitments to you on our About page.
Unless instructed otherwise or because of extraordinary circumstances (rush deadlines, delayed responses on a tight deadline, scheduling conflicts, etc.), your project cannot advance in production without approving:
The recommended way to approve these steps is via email or a document signature.
Please note that the above steps build on one-another; if something needs to change after it was previously approved, please let us know ASAP so we can try to accommodate. Please also note that any changes to approved specifications may affect the project’s cost or require components to be rerun, reordered, or rebilled.
We promise to explore any inquiries that fall within our scope of services and that can be turned around in your requested timeframe. Our scope of services can be viewed on our Products & Services page. Please note that we may decline project requests containing content deemed inappropriate by our staff.
We cannot guarantee assistance with any services unrelated to the above. If we cannot help with a printing request, we will attempt to supply additional resources for your aid.
A “no bid” means we cannot assist with your project in a way that fits our collective needs.
Please notify us ahead of time for any projects containing confidential, time-sensitive, or content-sensitive information. Outside of our team, we will keep sensitive information properly secured based on its needs.
Any payment information you supply is processed by secure, industry-standard payment processing machinery. We will not store your credit or debit card information without your consent.
We maintain physical and electronic records of most projects. When applicable, physical paperwork is kept for three years and electronic paperwork and artwork is kept for at least five years. Our electronic records are password-protected and backed up daily.
Our physical print samples are mostly for internal reference, but they may be used to showcase examples of our work to other customers. If you are not comfortable with us sharing your work, please let us know in advance of your project’s completion!
We offer free pickup and delivery services Monday thru Friday with our delivery van under the following criteria:
We are partnered with several local courier services for out-of-scope deliveries in Northern Virginia, DC, and Maryland. We cannot guarantee specific delivery windows or delivery to multiple locations without advanced coordination. If timing is a concern, we can ship your project via USPS and UPS. Please note that all courier deliveries and parcel shipments are billed according to their shipping and handling cost.
For quality assurance, we encourage someone to accept the project at the delivery location. In the event someone is not available, please let us know a secure location at the facility to leave the project.
For convenience, projects can always be picked up from our shop. Our shop’s lobby hours are Monday thru Friday from 8 AM to 5 PM. If you are running early or late, just let us know! We occasionally offer weekend pickup service depending on the availability of our staff.
Our standard shop setup rate is based around receiving press ready PDF artwork for your project. Click here to review our Project Artwork Checklist or contact your customer service rep for further information.
Additional prepress, layout, file cleanup, and graphic design time is estimated and based around our shop design rate of $80 per hour. Unless otherwise noted, this estimated time is typically based around the first design proof and one minor round of revisions. Additional file submissions, alterations, revision requests, and redesigns are subject to additional billed time.
Anything supplied to us for usage in a project's artwork must be properly licensed from its original authors, designers, or publishers.
Materials requiring approval include but are not limited to: Artwork contracted from other artists and designers, stock images, photography, fonts, documents, articles, website pages, and icons.
We assume no responsibility for improperly licensed materials supplied to us. If something concerning emerges mid-production, we will halt production until we receive permission to proceed. If that permission cannot be received, then the project will be canceled and billed at its assessed point of completion.
Every project is treated with the same respect regardless of its monetary value. Every project is regularly spot-checked for printing quality, finishing quality, relation to approved proofs and source material, and approved specifications. Anything that does not meet our internal criteria is discarded or rerun.
Every project is produced on time-tested, industry-leading machinery, and maintained by individuals with years of print experience. Our team is available to guide you on how to make your project look its absolute best using our machinery.
Please note that every machine has a manufacturing tolerance. These tolerances are typically very subtle, and can involve small variances in color temperature, color density, page positioning, skew, and binding positions. If a physical copy proof is generated and approved from our production machinery, it will be used as the central reference point for tolerance.
We do not offer proofreading services and are not responsible for typographical or grammatical errors in approved artwork proofs.
Despite our quality control, mistakes can occasionally happen. If you are not happy with how your project turned out, please let us know as soon as possible so we can determine the best way to help. We are all about options, so we treat every concern on a case-by-case basis. Just remember that our assistance is based around your previous approvals, including approved specifications, artwork proofs, correspondence, and pricing.
Printed goods should be stored and handled with care. Until their usage or distribution, please keep printed goods stored in their original packaging, on an elevated flat surface such as a desk or shelf, in a climate controlled area free of extreme temperature shifts and humidity, away from direct sunlight (unless they're intended for outdoor usage), and away from heavy traffic areas with children, pets, dirt, or liquids. Improperly used and stored projects are considered out of the scope of warranty. Projects over 60 days past completion and acceptance are also considered out of the scope of warranty.
We are located in the Commonwealth of Virginia and by law charge a 6% sales tax on a project’s subtotal. This applies to all tangible purchases that do not meet specific exemption criteria.
If you are a government entity, you are exempt from sales tax.
If you are a non-profit, church, charity, educational organization, or a similar customer, you may be exempt from sales tax. Please email, fax, or mail us a copy of your Virginia Retail Sales & Use Tax Certificate of Exemption or an equivalent self-signed form (i.e. ST-13A) to ensure we can remove the sales tax rate from your account.
If you are a manufacturer, broker, reseller, or similar customer, you may be exempt from sales tax. Please email, fax, or mail us a copy of your ST-10, ST-11, or equivalent Virginia form with the proper information filled out.
An IRS-derived federal tax exemption does not qualify for Virginia sales tax exemption.
For more information on Virginia Sales Tax and its exemptions, please visit Virginia’s Taxation Website.
All approved projects that are canceled during production are subject to billing through their assessed point of completion. An additional 15% cancelation surcharge may also be assessed.
An invoice is generated for every completed project. Payment for a project is due prior to receipt of the final, finished goods unless you have established credit with us. Payment can be remitted via:
Credit and debit cards can be securely stored with written permission. For security purposes, we do not have a cash register on-site.
Repeat customers can apply for credit. If approved, payment is due within 30 days of a project’s completion and billing (Net-30).
Newer customers or projects requiring a significant investment in resources may require advance payment or a deposit. These projects are assessed on a case-by-case basis and apply to both new and repeat customers.
Accounts with an excessive outstanding balance or unpaid invoices older than 60 days may be subject to a production hold on new projects. Accounts with unpaid invoices older than 90 days are subject to processing by a collections agency. Communication is key: If a payment might be delayed, please let us know!